Privacy Policy for Ballion Group Pty Ltd
This policy applies to personal information we collect through our website and in the course of providing our mortgage brokerage services.
1. Who We Are and How to Contact Us
Ballion Group Pty Ltd is a mortgage brokerage business. In providing our services, our individual representatives are authorised credit representatives of Vow Financial Pty Ltd ACN 66 138 789 161 (Australian Credit Licence 390261).
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Ballion Group Pty Ltd
Address: Suite 20, Level 4, 1 Mona Vale Road, Mona Vale NSW 2103
Email: dan@ballion.com.au
Phone: 0416 688 860
2. What Personal Information We Collect and Why
We collect personal information that is reasonably necessary for us to provide you with our mortgage brokerage services. The types of personal information we may collect include:
- Identity Information: Your name, date of birth, residential address, and contact details (including telephone number and email address).
- Financial Information: Your employment details, income, expenses, assets, liabilities, and bank account details.
- Credit-Related Information: Information about your credit history, including any existing loans, repayment history, and any defaults. This may be collected from you directly or from credit reporting bodies.
- Government-Related Identifiers: Your driver's licence number, passport details, or other government-issued identifiers, which we are required to collect under Australian law, including for identity verification purposes.
- Information about other individuals: We may need to collect personal information about other individuals, such as co-applicants or guarantors. If you provide us with information about another person, you must have their consent to do so.
We collect your personal information for the primary purpose of assessing your application for finance and to provide you with our mortgage brokerage services. This includes:
- Verifying your identity and financial situation.
- Assisting you in finding a suitable loan product.
- Submitting loan applications to credit providers on your behalf.
- Communicating with you about your application and our services.
- Complying with our legal and regulatory obligations.
3. How We Collect Your Personal Information
We will generally collect your personal information directly from you through application forms, our website, over the telephone, or in person.We may also collect your personal information from third parties, including:
- Your co-applicants.
- Your professional advisors, such as accountants or lawyers.
- Credit reporting bodies.
- Government agencies.
- Our business partners and referrers.
When you visit our website, we may also collect information about your visit, such as your IP address and browsing activity, through the use of cookies. This information is used to improve our website and your user experience.
4. What Happens If We Can’t Collect Your Information
If you do not provide us with the personal information we request, we may be unable to assess your application for finance or provide you with our mortgage brokerage services.
5. Who We Usually Share Your Information With
In the course of providing our services to you, we may need to disclose your personal information to third parties. These may include:Credit providers to whom we may submit your loan application.
- Our mortgage aggregator, Vow Financial Pty Ltd.
- Credit reporting bodies.
- Valuers and insurers.
- Your professional advisors, such as your accountant or solicitor.
- Government and regulatory bodies, as required by law.
- Our service providers, including IT support and data storage providers.
Some of these third parties may be located overseas. We will take reasonable steps to ensure that any overseas recipient of your personal information handles it in a manner that is consistent with the Australian Privacy Principles.
6. How You Can Access or Correct Your Information
You have the right to request access to the personal information we hold about you and to request its correction. To do so, please contact us using the details provided above. We will respond to your request within a reasonable timeframe.In some circumstances, we may not be able to provide you with access to all of your personal information, and where this is the case, we will provide you with a written explanation of our reasons.
7. How We Hold and Secure Your Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorized access, modification, or disclosure. These steps include:
- Storing your information in a secure environment.
- Restricting access to your personal information to authorized personnel only.
- Implementing and maintaining appropriate security measures for our IT systems
We will also take reasonable steps to destroy or de-identify your personal information when we no longer need it for any purpose for which it may be used or disclosed under the Australian Privacy Principles.
8. How You Can Make a Complaint
If you have a complaint about how we have handled your personal information, please contact us using the details provided above. We will investigate your complaint and endeavor to resolve it promptly.If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by:
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review this policy periodically to stay informed about our privacy practices.